94% fewer broken examples in 3 releases.
77% fewer docs-related support tickets.
An API/SDK platform team at a Series B company was shipping 4 releases per month with 40–50 broken documentation examples per release. After enabling DocsCI on their docs pipeline, they cut failure rates from 23.5% to 1.2% and dropped docs-related support tickets from 52/month to 9/month — in three releases.
Broken examples per release
DocsCI enabled at v3.0. Failures dropped from a 4-release average of 43.75 to under 4 by v3.2.
Docs-related support tickets (30-day post-release)
Tickets tagged “broken example” or “wrong parameter” opened within 30 days after each release.
Sample findings from run report
127 PR comments filed across 8 releases. 71% of AI-generated fixes accepted by the docs team without modification.
docs/quickstart/python.md:47Python✓ Fix acceptedImportError: No module named 'acme_sdk.v2.auth'. Module renamed to 'acme_sdk.auth' in v3.0.0.
// DocsCI suggested fix: import acme_sdk.auth as auth
docs/reference/payments.md:112POST /payments✓ Fix acceptedParameter 'currency_code' documented as optional but required in OpenAPI spec v3.0.0.
// DocsCI suggested fix: | currency_code | string | Yes | ISO 4217 currency code |
docs/guides/webhooks.md:23WCAG 1.3.1✓ Fix acceptedHeading jumps H2→H4, skips H3. Screen readers use heading order for navigation.
// DocsCI suggested fix: #### Retry logic → ### Retry logic
docs/guides/batch-api.md:78JavaScript→ Sent for reviewTypeError: client.batch is not a function. Removed in v3.0.0, replaced by client.operations.batch()
// DocsCI suggested fix: const result = await client.operations.batch(requests);
ROI breakdown
| Line item | Before | After | Monthly saving |
|---|---|---|---|
| Support tickets (docs-related) | 52 × $150 = $7,800 | 9 × $150 = $1,350 | $6,450 |
| Developer time on broken example bugs | ~28 hrs × $100 = $2,800 | ~5 hrs × $100 = $500 | $2,300 |
| Docs team time on drift fixes | ~35 hrs × $80 = $2,800 | ~8 min avg × 8 PRs = $800 | $2,000 |
| Estimated onboarding friction reduction | — | — | ~$3,450 (model) |
| Total estimated monthly saving | ~$14,200/mo |
Cost model: support tickets at $150/ticket (15 min eng + 45 min support + $30 tooling). Developer time at $100/hr, docs team at $80/hr. Source: internal survey of 12 API-first companies. Individual results will vary.
Methodology
Simulation basis: DocsCI was run against 8 historical release tags of a representative SDK documentation repository (open-source analog, anonymized). Pre-DocsCI releases (v2.x) were analyzed retrospectively with DocsCI in read-only audit mode — counting failures that were present at release time but not caught. Post-DocsCI releases (v3.x) reflect actual gated runs where findings must be resolved before merge.
Support ticket count: Derived from docs-tagged GitHub issues opened within 30 days after each release, filtered by the “broken example” or “wrong parameter” triage labels.
Reproducibility: The complete run report is available as a downloadable JSON file. Re-run instructions are included in the DocsCI docs.
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